Returns & Refunds

1 Return Eligibility

• Return requests must be submitted within 30 days of delivery.
• Items must be unused, in original packaging, with all labels intact.
• For quality defects, photo or video evidence is required for faster processing.

2 How to Return

• Step 1: Contact our support team with your order number and reason.
• Step 2: We will issue a Return Authorization (RA) and return instructions.
• Step 3: Ship the items back; refunds are issued within 5–7 business days after inspection.

3 Non-Returnable Items

• Custom-made or special-order products.
• Consumables already opened or used (adhesives, coatings, lubricants).
• Clearance items marked as final sale.

Need more help?

Our B2B support team replies within 24 hours on business days.